1. Return Window
- You have 30 calendar days from the date your item is delivered to request a return.
- Requests sent after 30 days are not eligible for a refund or exchange.
2. Item Condition Requirements
- Items must be unused, unworn, and in the same condition that you received them.
- Products must include all original packaging, tags, and accessories.
- Final sale, intimate, perishable, or custom-made items cannot be returned.
3. How to Start a Return
- Email our support team through our contact page with your order number and reason for the return.
- Once approved, we will email you instructions and a return shipping label.
4. Shipping Costs
- Customer-initiated returns: You are responsible for paying your own return shipping costs. Return shipping fees are non-refundable and may be deducted from your refund.
- Defective or damaged items: We cover all shipping costs and provide a free replacement or full refund.
5. Refunds
- Once we receive and inspect your item, we will email you to confirm approval or denial of your refund.
- Approved refunds are processed back to your original method of payment within 5 to 10 business days of receiving your return